Technology Services Center
Information Technology
The Technology Services Center supports the campus community's technology needs and aims to provide assistance in a timely manner. Our staff and student employees are skilled in troubleshooting various software and hardware technologies for Mac and HP users. We also provide access and support for printing and scanning, multimedia services, media services (AV), classroom and lab technology, and Salve Regina ID cards.
All technology issues and questions should be submitted via phone or email. Please call (401) 341-7777 from off campus or Ext. 7777 from on campus, or email tsc@salve.edu. We are located in the McKillop Library, Room 002 (garden level).
Hours
- 8 a.m. to 9 p.m. Monday through Friday
- 10 a.m. to 9 p.m. Saturday
- Noon to 9 p.m. Sunday
Lab Locations
- Antone Academic Center: Two Mac labs (Rooms 122 and 124) and a Mac digital photo lab (Room 110).
- McKillop Library: PCs and Macs can be found throughout the second and third floors of the library.
- O'Hare Academic Building: Digital forensics lab (access restricted to faculty and students participating in related academic programs).
Technology Tips
Connecting to Salve Regina's wireless network
To connect to the campus network, computers must meet certain minimum requirements and have an up-to-date antivirus program installed. If you do not have antivirus software installed, we recommend Microsoft Defender for Windows and Sophos Antivirus and AVG for Mac operating systems. For assistance installing antivirus software, call the Technology Services Center at (401) 341-7777.
Students, faculty and staff connect to SRU-Community and have unlimited access as long as the computer or device is connected to the network every 30 days. (You will need your Salve Regina username and password to access the links below.)
Guests of the University connect to SRU-Guests and have one week's access as long as their computer's software is compliant.
To connect to the campus network within Salve Regina's residence halls, please follow the instructions below.
Reset or change your password
A recent security feature allows faculty, staff and undergraduate students to reset their own passwords. This feature works in tandem with Office 365 accounts.
For assistance, call the Technology Services Center at (401) 341-7777 during normal business hours.
Office 365 and multi-factor authentication
To access your Office 365 email, follow the instructions below. If you have questions or need assistance, contact the Technology Services Center at (401) 341-7777 or tsc@salve.edu.
Multi-factor authentication adds an added layer of protection to your Office 365, Canvas, Zoom, Webex and Campus portal accounts by requiring a "challenge" in addition to your password when you access your account from a new device or application. This helps to prevent unauthorized access to your account in the event your password is discovered or used by someone other than yourself.
The following documents will help you enable multi-factor authentication:
- Office 365 multi-factor authentication frequently asked questions
- Multi-factor authentication using SMS text messaging
- Multi-factor authentication using Microsoft authenticator app
- Managing security settings in Office 365
- Backup Microsoft authenticator app settings
Accessing email from your Salve Regina computer: Your Outlook client may ask you to re-authenticate. To authenticate, enter your email address (username@salve.edu) and Salve Regina password with your multi-factor authentication challenge response.
Accessing email from MySalve: After logging in to the Campus portal, you will see the Office 365 button on the left side of the page. On your first attempt to access Office 365, you will be prompted to authenticate. To authenticate, enter your email address (username@salve.edu) and Salve Regina password with your multi-factor authentication challenge response.
Accessing email from a web browser: Visit outlook.office365.com/salve.edu. You will be prompted to authenticate. To authenticate, enter your email address (username@salve.edu) and Salve Regina password with your multi-factor authentication challenge response.
Accessing email from a mobile device: Your email client on your phone will prompt you to re-authenticate. To authenticate, enter your email address (username@salve.edu) and Salve Regina password with your multi-factor authentication challenge response.
Office 365 for alumni: For more information on Office 365 for alumni review the information sheet.
Office 2016 for PC or Mac: Students, faculty and staff can download the full version of Microsoft Office for up to five personal machines.
Setting up your Salve Regina account or changing your password on a mobile device
Mobile devices can be synchronized with your Salve Regina email account. This includes Android smartphones and tablets, Apple iPhones and iPads and other smartphones. For assistance with Android, Microsoft and other devices, or if you are an Apple user and are unable to reset your password using the instructions below, call the Technology Services Center at (401) 341-7777.
Mobile users can access Salve Regina resources through the Canvas and Ellucian GO apps. Users can access these applications through their device's app store, and should remember that not all of the functionality of desktop/laptop software is available on mobile devices.
Maintenance windows
The Office of Information Technology maintains a system maintenance window from 5-9 p.m. on Fridays. All standard system and network maintenance is scheduled during these hours, with reminder notifications issued through the Campus portal. When major or emergency system and network upgrades are needed, the campus community will receive email notifications with details about expanded maintenance windows.